Terms of service

Terms of Service

1. Who we are

harrowcollection.com is operated by CERVO RETAIL LTD, Whitebeams, St. Johns Close, Penn, High Wycombe, England, HP10 8HX, registered in England and Wales under company number 13474265 (the “Seller”). Contact: info@harrowcollection.com.

2. Orders

You can order through our website at any time. A contract of sale is formed when we confirm your order by email. You do not need an account to place an order.

3. Prices

Prices are shown in US dollars. They cover the product and delivery, and do not include import duties or taxes payable in your country — see our Shipping Policy. Where we advertise a price reduction, we display the lowest price that applied in the 30 days before the reduction.

4. Payment

We accept Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, Shop Pay and Klarna. The full list is shown at checkout.

5. Shipping

Orders ship from our warehouse in Poland by DPD courier, free of charge worldwide with no minimum order value. Estimated delivery is 5–8 business days internationally and 1–2 business days within Poland. Orders placed before 12:00 CET on a business day are dispatched the same day. Import duties, where they apply, are the responsibility of the recipient.

6. Returns and cancellation

You may return any order within 90 days of delivery, free of charge. Customers in the EU and UK additionally have a statutory 14-day right of withdrawal from a distance contract. Full details are in our Refund Policy.

7. Faulty or non-conforming goods

We are liable for the conformity of goods with the contract for 2 years from delivery. Send claims to info@harrowcollection.com; we respond within 14 days.

8. Dispute resolution

Consumers in the EU may use the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr. Nothing in these terms limits any mandatory consumer rights you have under the law of your country of residence.

9. Personal data

CERVO RETAIL LTD is the data controller. How we handle personal data is described in our Privacy Policy.

10. Governing law

These terms are governed by the laws of England and Wales. This does not deprive you of the protection of mandatory consumer-protection rules that apply where you live. In force from 25 July 2026.