Warranty
Manufacturing faults are our problem to fix. Normal leather ageing is not a fault — here's the difference.
Cover
Every Harrow piece carries a 36-month commercial warranty from the date of delivery, covering manufacturing and material defects — buckle mechanism, stitching, edge finishing and hardware plating. The warranty does not cover mechanical damage: impact, crushing, cutting, tearing, abrasion, a strap trimmed incorrectly, or damage from water, heat, solvents, chemicals or improper care. It also does not cover normal wear or the natural ageing of full-grain leather. Statutory conformity rights apply in addition to any warranty.
Likely covered
- Buckle mechanism failing to grip or release under normal use.
- Stitching coming apart without impact damage.
- Edge finish separating along a seam.
Not covered
- Patina, colour deepening and softening — these are expected in full-grain leather.
- Scratches, scuffs and marks from everyday use.
- Water, heat or solvent damage, and damage from a strap trimmed incorrectly.
Raising a claim
Send your order number, a short description and two or three photographs of the issue through the contact page. We acknowledge every claim within one working day and give a decision within 14 days of receiving it. Where the claim is upheld we repair the piece, replace it, or refund it in full if repair and replacement are not possible — the choice is agreed with you, and return postage on an upheld claim is paid by us.
Keeping leather in good condition prevents most problems — see the care guide.