Frequently asked questions

Sizing, fit, compatibility and the practical side of ordering.

How do I choose my belt size?

Measure your waist through the trouser loops and choose the next size up: 90 cm (S), 100 cm (M), 110 cm (L) or 120 cm (XL). The strap can then be trimmed to your exact measurement.

How is an automatic belt different from a classic belt?

An automatic belt has no holes. The buckle closes on a ratchet track, so the fit adjusts every few millimetres rather than every 2–3 cm, and the leather does not deform around a single hole.

Can I shorten the strap myself?

Yes. Automatic belts are designed to be trimmed to your own waist measurement so the strap ends where it should.

Which iPhone does a case fit?

Each case is made for one device generation. The model is stated in the product title and specification — check Settings → General → About on your iPhone before ordering.

Where are Harrow products made?

Products are made from Italian leather. Orders are dispatched from the EU.

What is the returns window?

14 days from delivery — the statutory EU withdrawal period, which we also apply to orders outside the EU. Items must be unused and in resaleable condition — conditions are listed on the Returns page.

How long does delivery take?

We ship with DPD, DHL and InPost, depending on the destination, and dispatch from the EU within 24h on working days. Poland: 1–2 working days with InPost or DPD. Germany, Italy and the rest of the EU: 2–4 working days with DPD or DHL. United Kingdom: 3–5 working days with DHL. Rest of the world: 5–10 working days with DHL Express.

Is there a warranty?

36-month warranty from delivery on manufacturing and material defects. Mechanical damage — impacts, cuts, abrasion, an incorrectly trimmed strap — and normal wear are not covered. Your statutory rights apply in addition. See warranty.

Still stuck? Ask us directly

Send a waist measurement or a device model and we'll tell you exactly what to order. Contact Harrow.