Returns & exchanges

14 days from delivery.

The window

You have 14 days from delivery to return an item. This is the statutory EU withdrawal period, and we apply the same 14 days to every market we ship to, including outside the EU.

Condition

Items should be unused and in resaleable condition, with any packaging included.
A belt strap that has been trimmed to length has been altered, so it can no longer be returned as unused — measure carefully or ask us first.
Please include the buckle, the gift box, the dust bag and the care card, and add the order number to the parcel so we can identify it. You may examine and try the item on as you would in a shop; you are only liable for any loss in value caused by handling beyond that.

How to return

Contact us with your order number and the items you want to return, and we'll confirm the return address and process. There is no separate returns portal: everything is handled by email at info@harrowcollection.com, and you will have the return address within one working day. The direct cost of returning the parcel is paid by the customer, except where the item is faulty, damaged in transit or not what you ordered — in those cases we pay the return postage or send you a prepaid label.

Exchanges

The quickest route is usually to return the original item and place a new order for the size or finish you want, so the replacement isn't held up. If you would rather swap directly, write to us before sending anything back: we will reserve the replacement size or finish for 14 days and dispatch it as soon as your return is scanned by the carrier. One direct exchange per order is shipped back to you at our cost.

Refunds

Refunds are issued to the original payment method once the return has been received and checked. We refund no later than 14 days after the goods reach us — in practice within 2 working days of the parcel being checked — using the same payment method you used, at no charge to you. Card refunds can take a further 3–5 working days to appear on your statement.