Frequently asked questions
Sizing, fit, compatibility and the practical side of ordering.
How do I choose my belt size?
Measure your waist through the trouser loops and choose the next size up: 90 cm (S), 100 cm (M), 110 cm (L) or 120 cm (XL). The strap can then be trimmed to your exact measurement.
How is an automatic belt different from a classic belt?
An automatic belt has no holes. The buckle closes on a ratchet track, so the fit adjusts every few millimetres rather than every 2–3 cm, and the leather does not deform around a single hole.
Can I shorten the strap myself?
Yes. Automatic belts are designed to be trimmed to your own waist measurement so the strap ends where it should.
Which iPhone does a case fit?
Each case is made for one device generation. The model is stated in the product title and specification — check Settings → General → About on your iPhone before ordering.
Where are Harrow products made?
Products are made from Italian leather. Orders are dispatched from the EU.
What is the returns window?
60 days from delivery — well beyond the 14-day statutory EU withdrawal period, and we apply the same 60 days to orders outside the EU. Items must be unused and in resaleable condition — conditions are listed on the Returns page.
How long does delivery take?
We ship with DPD, DHL and InPost, depending on the destination, and dispatch from the EU within 24h on working days. Poland: 1–2 working days with InPost or DPD. Germany, Italy and the rest of the EU: 2–4 working days with DPD or DHL. United Kingdom: 3–5 working days with DHL. Rest of the world: 5–10 working days with DHL Express.
How much does delivery cost?
Nothing in Poland, the European Union and the United Kingdom — standard delivery is free on every order, with no minimum order value. Outside those markets standard delivery is free on orders over $69, and below that a flat rate is shown at checkout before you pay. Express delivery is a paid upgrade you can choose at checkout.
Who pays for return shipping?
For orders to Poland, the EU and the UK, we do — email us and we send you a prepaid return label, so returning an item costs you nothing. From other countries you pay the return postage, unless the item is faulty, damaged in transit or not what you ordered.
Is there a warranty?
36-month warranty from delivery on manufacturing and material defects. Mechanical damage — impacts, cuts, abrasion, an incorrectly trimmed strap — and normal wear are not covered. Your statutory rights apply in addition. See warranty.
Still stuck? Ask us directly
Send a waist measurement or a device model and we'll tell you exactly what to order. Contact Harrow.